A day in the life in Bolands: Aoife O’Neill

Tuesday , 15, December 2020 Leave a comment

Meet Aoife O’Neill, Receptionist & first port of call in Audi Waterford.

Aoife joined us in August after completing the Bachelor of Business & Human Resources Degree in Waterford Institute of Technology. Let’s see what Aoife has to say about her new career in Bolands so far!

“It is great working in the motor industry as it is very exciting, vibrant industry and no two days are the same.

Every morning consists of ensuring the showroom is ready to welcome customers for the day. I am front of house so I must make sure that each customer is greeted with a friendly face and am there to answer or direct any questions that customers may have. It is great getting an opportunity to interact directly with the public. Another part of front desk is ensuring all emails are dealt with appropriately and all calls are distributed accordingly.

Due to the industry being so dynamic, my role really gives me a chance to gain experience in a variety of facets of the company. This allows me to put multiple areas I studied in college to use.

I assist the Sales team by completing the change of ownership for every car sale and ensuring the tax of all cars is up to date. Another important part of my day is completing invoicing for the bodywork carried out on cars preparing them for sale.

After Sales is a very important part of our company and we work hard to keep it to a high standard. To maintain this high standard of customer service, each day I carry out service follow up calls.

I also assist the Marketing team in creating content for the social media pages to engage our customer base and marketing campaigns we have run here.

I really enjoy the variation of my role and the opportunity to gain experience in so many areas of the company, I am very grateful for the responsibility I have been given”.

Thanks for sharing your story with us Aoife, best of luck in your new role.

Aoife O’Neill, Audi Waterford